Later this month I will be co-presenting at the ACMP “Change Management 2014” conference. My co-presenter, Jessica Bronzert, is an experienced change practitioner at Lowe’s. We’ll be talking about some work Jessica has done at Lowe’s with support from people at Conner Partners and Resilience Alliance. While our talk will cover a number of issues related to managing change overload, I wanted to take a moment to focus on the relationship between change overload and resilience.
From my perspective, human energy is the currency of organizational change. People apply their energy to do the work of change, including adapting to the disruptions of expectations that major change introduces. Because human energy is finite, it is possible for people to become overloaded by change demand. Organizations contribute to change demand in several ways, including:
- Taking on too much change–either overall, or in a particular part of the organization
- Implementing change ineffectively, so that changes consume more energy than they should
While working to address these issues, organizations can also increase change capacity in several ways, including: [Read more…]